Frequently Asked Questions
Everything you need to know about your Parul Garg Beauty experience.
What is the estimated delivery time for my order?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
Do you offer returns or exchanges on beauty products?
Due to hygiene reasons, we only accept returns or exchanges if the product arrives damaged or is incorrect. Please contact our support team within 48 hours of delivery with photos of the issue.
Are Parul Garg Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email and SMS containing a unique tracking link to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within India.
How can I find the right shade for my skin tone?
We provide detailed shade guides and swatches on every product page. If you need personalized assistance, you can message our beauty experts via the website chat for a recommendation.